Sottocasa Pizzeria ("Sottocasa," "we," "us," or "our") operates 298 Atlantic Ave, Brooklyn, NY 11217, and provides online food ordering through our website. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, or otherwise communicate with us.
Our online ordering is powered by Zuppler, a third-party online ordering platform. Zuppler helps us process and manage your order and, along with our payment processor, handles the collection of payment information at checkout. By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details, including your name, address, phone number, and email address.
- Order information, including the items you order, order history, delivery or pickup preferences, and special instructions.
- Payment information, including credit or debit card details, which is collected and processed by Zuppler and our payment processor on our behalf. Sottocasa does not directly store your full card number.
- Account information, if you create an account through our online ordering system, such as your username and saved preferences.
- Communications, including messages you send us, such as customer service inquiries or special requests.
- Device and usage information, such as your IP address, browser type, and how you interact with our website, which may be collected automatically through cookies or similar technologies.
How We Collect Personal Information
We collect personal information:
- Directly from you, when you place an order, create an account, or contact us.
- Automatically, through your use of our website and online ordering system.
- From our service providers, including Zuppler and our payment processor, who collect or process information on our behalf to fulfill your order.
How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders, including payment, preparation, and delivery or pickup.
- Communicate with you about your order, such as confirmations and updates.
- Maintain your account with our online ordering system, if applicable.
- Improve our website, menu, and customer experience.
- Send you promotional offers or updates, where you have opted in to receive them.
- Detect and prevent fraud and protect the security of our ordering system.
- Comply with applicable laws or respond to valid legal requests.
How We Disclose Personal Information
We may share your personal information with:
- Zuppler, to operate our online ordering system and process your orders.
- Our payment processor, to securely process payments.
- Service providers, who assist with functions such as delivery, IT support, or customer service.
- Legal and regulatory authorities, where required to comply with the law, respond to legal process, or protect our rights or the safety of others.
- A successor, in the event of a sale, merger, or transfer of some or all of Sottocasa's business.
We do not sell your personal information.
Third-Party Platform (Zuppler)
Zuppler operates the online ordering system used on our website and processes personal information as part of providing that service. Zuppler's own privacy practices govern its handling of information beyond what it processes on our behalf. We encourage you to review Zuppler's privacy policy for more detail on how it handles data.
Children's Data
Our website and online ordering system are not intended for use by children, and we do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Opt out of receiving marketing communications, by using the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post any changes on this page and update the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Sottocasa Pizzeria
298 Atlantic Ave, Brooklyn, NY 11217
sottocasanyc@gmail.com
Ph:(718)852-8758